Privacy and Personal Data Policy
At iPremium® we have responsibility and commitment regarding the security of our website and the protection and privacy of our customers and visitors' data. We only use your information to improve your experience using this website and the relationship we establish with you. We will not sell your personal information. At any time you can contact us about any matter related to your data and request that we disclose all the information we have collected about you and ask for it to be updated, corrected or deleted.
Our privacy policy is set out below and we ask that you read it carefully. Any changes to our privacy policy will be posted on this page. All personal data will always be treated in accordance with current legislation.
Who is responsible for processing your personal data?
The person responsible for collecting and processing your personal data is iPremium®, which provides you with the service or provides the product and which, in this context, decides what data is collected, the means of processing and the purposes for which the data is used.
What information do we collect?
We collect your name, telephone number, postal address, email.
If you purchase on our website, we may also collect information regarding the delivery date, delivery location, payment information or other information necessary to process your order.
When you contact our customer support center for assistance, we may retain information about the call, including your name, the product(s) purchased, the reason for your contact, and the advice and information you provided. were transmitted.
If you purchase in one of our physical stores, we may receive information about your purchase in that store.
We may also obtain your data in writing, with your consent.
The iPremium® store has a video surveillance system, duly signposted.
Image recordings obtained by video surveillance systems are kept, in a coded record, for a period of 30 days, counting from their capture, after which they are destroyed (it may be necessary to keep the recordings for a longer period in the case of processes courts).
When you browse our website we may collect information about your visit, such as your browser software, which pages you viewed and which items you clicked on or added to your shopping cart. In general, this information is collected using digital identifiers, such as the device number, browser cookies or IP address. These identifiers are used to distinguish information provided by your browser or device from another user's browser or device and are not intended to identify you personally.
When using any of our social media applications, pages or plug-ins or using one of our products or services that allow interaction with social media, we may receive information related to your social media accounts. The basic details we receive will depend on the privacy settings of your social media account; however, they may include your social media ID, name, profile picture, gender and language. We may also receive additional profile information if you give us permission to access it. For more information and details on how you can control access to your social network profile, the user should view the privacy statement and settings available on the website of the social network in question.
The iPremium® website uses cookies. Cookies are small files sent to your computer that are stored on your disk and allow us to collect, in particular and if available: IP address, operating system and web browser. The use of cookies is intended to analyze and improve the functioning of our website, calculate the number of responses to our advertisements and measure errors presented on our website. We also use cookies to remember your preferences so you don't have to select them again. Cookies are also used so that our system can follow your steps during a purchasing session.
If you have created an account on our website, your computer will save a cookie that will allow you to be automatically identified whenever you visit our website again.
We may use Web Beacons on our website. Web Beacons allow us to know if, for example, a communication was opened or an image or link was clicked. Some email programs or applications may be configured or preconfigured to prevent images from being automatically downloaded. This also prevents the Web Beacon from functioning normally. The use of Web Beacons is also intended to improve your experience on our website or electronic communications and optimize our content and services. Web Beacons, like Cookies, can be deactivated on your computer, particularly in the program you use to browse the Internet.
The iPremium® website may contain links to other websites. Although we always do our best to link only to websites with high security standards and appropriate content, iPremium® cannot be held responsible for the content, security or privacy practices of these websites. The user should always check the security and privacy policies of these websites.
For what purposes is the collected data used?
The data collected is used for order processing, returns or other after-sales services, commercial communications, surveys, competitions and statistical purposes, namely the experience of using our website.
iPremium® may promote hobbies. The processing of personal data will be carried out solely for the purpose of allowing the management of the customer's participation, in accordance with the rules contained in the regulations applicable to each of the competitions.
The personal data collected will be processed and kept only for this purpose during the period necessary to manage each competition.
We may also use the information you provide to us to periodically send you newsletters and other communications by postal mail, email, telephone or text messages if you have provided prior and unequivocal express consent for this purpose or we are authorized under current law. This information will mainly be about products, services, campaigns, promotions and special offers, which we think may be of interest to you. If you do not wish to receive this information, please indicate this when registering on this website.
We may use external service providers to process information on our behalf for the purposes set out above and to, for example, complete orders, deliver packages, send postal or electronic mail, send text messages (SMS), provide marketing assistance , process credit card payments, provide fraud verification services, and other customer services. However, the service providers used only operate in accordance with our instructions, in accordance with these terms and conditions and are subject to all confidentiality and security obligations that, for iPremium®, emerge from this instrument.
Sending marketing communications
When you opt-in to receive information from iPremium®, these communications may include, for example, details about our latest products and services, including updates, promotional activities and other special offers in which you may be interested.
Your data will be kept for this purpose during two years of inactivity or for a period of ten years.
Canceling marketing communications
If you wish not to receive marketing communications, you can unsubscribe in the following ways:
a) Through the link available in the communications you receive in your email;
b) By sending an email to hello@ipremium.pt with the subject “remove subscription”.
iPremium® may send you important information about products or services that you use or have used. These messages, due to their content, are not affected by your preferences regarding sending marketing communications.
iPremium® may be required to disclose your personal data in matters related to judicial matters, fraud prevention or other legal actions or, if it deems necessary for the protection of iPremium®, its customers, website users or the public in general.
Security and protection of your data
iPremium® provides maximum security to the data transmitted, taking several measures to keep your information safe, namely:
Limited access to the information provided;
Physical, electronic and procedural safeguards in place against destruction, loss, alteration, dissemination, unauthorized access or any other form of accidental or illicit processing;
SSL encryption makes your data unreadable to all entities except iPremium® or people duly authorized by it for this purpose.
In parallel, the user must also take all measures within their power to protect their information and password, and it is recommended that:
a)You should not use vulgar or common passwords, such as simple names or dates.
b)Do not use the same password several times.
c)Use long passwords, with 10 or more characters.
d) Preferably use passwords with a mixture of letters and numbers.
e)Keep your passwords safe, for example by not writing them down and changing them regularly.
Access to your data and rights
If you wish to verify the data you have submitted to iPremium®, you can do so by contacting us via email or customer service. Proof of your identity may be possible before we reveal the information, to ensure that personal data is only shared with the data subject. This proof may be your email and/or other data contained in the registration made on our website.
You must keep this information secure as it will be your responsibility if any action or request is made through your account.
As a data subject, you have the right to access a copy of your data, request confirmation, deletion or updating of any of your data and the right to limit, in some cases, the processing of your data. For this purpose, please contact us via email at hello@ipremium.pt.
You also have the right to lodge a complaint with the National Data Protection Commission.
Right of access
The holder of personal data has the right to obtain from iPremium®, without undue delay, the rectification of incorrect or incomplete data concerning him or her.
Right to erasure of data (“right to be forgotten”)
The holder of personal data has the right to request iPremium® to delete their data, without undue delay and iPremium®, has the obligation to delete personal data when, in particular, one of the following reasons applies:
a) Personal data are no longer necessary for the purpose that motivated their collection or processing;
b)The holder of the personal data has withdrawn his or her consent to the processing of the data (in cases where the processing of the data is based on consent) and there is no other basis for the processing of the data;
c)The holder opposes the processing and there are no prevailing legitimate interests that justify the processing.
Right to limit treatment
The data subject has the right to obtain from iPremium® the limitation of processing, if, in particular, one of the following situations applies:
a)Contest the accuracy of personal data, for a period that allows iPremium® to verify its accuracy;
b)The processing of data is lawful and the data subject opposes the deletion of personal data and requests, in return, the limitation of the use of these same personal data;
c)iPremium® no longer needs personal data for processing purposes, but these data are required by the holder for the purposes of declaring, exercising or defending a right in legal proceedings;
d)If you have objected to data processing, until it is verified that the legitimate reasons of the controller prevail over those of the data subject.
Right to data portability
If the processing depends on the consent of the data subject and this consent was provided by automated means, the data subject has the right to receive the personal data that concerns him or her and that he or she has provided to iPremium® in a structured, commonly used format. and automatic reading.
Right to object
The data subject may object, at any time, to the processing of their personal data.
Is it possible to revoke consent later?
If consent is legally necessary for the processing of personal data, the data subject has the right, at any time, to withdraw consent, although this right does not compromise the lawfulness of processing carried out based on previously granted consent or subsequent processing. of the same data, based on another legal basis, such as compliance with a contract or legal obligation to which iPremium® is subject.
If you wish to revoke your consent, you can contact us via email hello@ipremium.pt or customer support.